Albatross Global Solutions | Store Performance Evaluators for premium and luxury brands

Albatross Asia

Albatross is a global customer experience agency servicing premium and luxury brands, helping brands improve their customer experience.

Founded in 2005, Albatross is focused on improving the customer experience offered by over 200 of our clients worldwide across the premium and luxury market including fashion, watch, jewellery, cosmetics, automotive, food and beverage, travel, lifestyle, and IT.

Albatross provides a number of solutions including store performance services, customer experience, staff feedback, store intercept, voice of customer, training and coaching, online training and feedforward services, consumer insight services with quantitative and qualitative market research programs (focus group discussions, face to face interviews, online surveys), market trends and strategic planning services.