The Store Performance Evaluator will receive a compensation that will vary depending on the complexity of the mission and will be communicated to the Store Performance Evaluator before the training. The Store Performance Evaluator also has the opportunity to earn up to a 30% quality bonus. For example, if the compensation is 70, the quality bonus would account for up to 30 making the possible compensation up to 100. If you perform properly, you will receive 100. The reasons for which the Store Performance Evaluator would not receive the 30% quality bonus from the communicated pay rate include but are not limited to the following
- The quality of comments did not fulfill the Albatross Global Solutions' standard of being detailed and extensive
- The comments provided by the Store Performance Evaluator were not in full and/or complete sentences using the correct punctuation and/or grammar in the designated language of the questionnaire
- The Store Performance Evaluator did not provide additional information when the survey was returned due to insufficient or low quality comments
- The survey is not submitted online within 24 hours with the necessary and communicated proof of visit
- The recording was not submitted within 24 hours online or to the designated email address that is communicated to the Store Performance Evaluator prior to the scheduled visit date either by the Albatross Global Solutions Coordinator or that which is provided in the mission training materials
- The Store Performance Evaluator did not supply the paper questionnaire when asked by a member of Albatross Global Solutions' staff up to three months after the date of visit in question
- The Store Performance Evaluator did not pass either the General Certification or the Brand Certification, or both, prior to performing the visit
Albatross Global Solutions withholds the right to deny the Store Performance Evaluator 100% of the visit compensation for reasons that include, but are not limited to the following:
- There is no recording provided when required
- The recording does not last the predetermined visit length communicated in the brand training material and/or by the Albatross Global Solutions Coordinator
- The recording is not audible or cuts out at any part of the visit
- The Store Performance Evaluator performed the wrong scenario and/or targeted the wrong product deviating from the communicated scenario and/or target product provided in the brand training material and/or by the Albatross Global Solutions Coordinator
- The Store Performance Evaluator performed the visit at the wrong store deviating from the communicated store provided in the mission questionnaire and/or by the Albatross Global Solutions Coordinator
- The Store Performance Evaluator performed the visit on the wrong date and/or in the wrong timeframe deviating from the communicated date and/or time provided in the brand training material and/or by the Albatross Global Solutions' Coordinator
- The Store Performance Evaluator provides proof of visit that is not amongst the list of acceptable proof of visit(s) which is to be clarified in the brand training material and/or by the Albatross Global Solutions Coordinator prior to the scheduled date of visit
- The Store Performance Evaluator is proven to have falsified any of the documents, including but not limited to questionnaire answers, recordings and/or proof of visit(s)
- The Store Performance Evaluator is exposed as a Store Performance Evaluator at any point of the visit by a member of the staff at the store in question, both intentionally and unintentionally
- The Store Performance Evaluator allows another person(s) to perform his/her visit
- In cases where the Store Performance Evaluator is required to make a purchase and does not provide the purchase receipt required in order to proceed with the purchase reimbursement
- In cases where the Store Performance Evaluator is required to make a purchase and does not provide the purchase receipt with the correct time, date, store and/or targeted purchase item, all of which are to be communicated to the Store Performance Evaluator prior to the date of visit in the brand training material and/or by the Albatross Global Solutions Coordinator
- In cases when the mission is cancelled by Albatross Global Solutions prior to the Store Performance Evaluator entering the store, even if he/she has already passed the General Certification and the mission certification
In cases where it is proven by Albatross Global Solutions that information found on the Store Performance Evaluator profile is untrue, including but not limited to age, income, sex, nationality, languages spoken, etc., will result in immediate deactivation of the Store Performance Evaluator's account and all pending payments to be cancelled.
In cases where the targeted Sales, Beauty or Fashion Advisor is not at the designated store during the pre-confirmed date and time, and the Store Performance Evaluator has waited at the store for the length of time the Albatross Global Solutions Coordinator set prior to the visit:
- The Store Performance Evaluator is required to inform the Albatross Global Solutions Coordinator immediately following the visit
- The Store Performance Evaluator will not be obliged to fill in the brand questionnaire but may be obliged to fill in a shorter [misfire] questionnaire
- The Sales Performance Evaluator is then to be paid up to 50% of the predetermined pay rate
In cases where the specified target item is not available at the store as determined by the Albatross Global Solutions Coordinator and/or the brand briefing:
- The Store Performance Evaluator is required to inform the Albatross Global Solutions Coordinator immediately following the visit
- The Store Performance Evaluator is not obliged to fill in the brand questionnaire but may be obliged to fill in a shorter [misfire] questionnaire
- The Sales Performance Evaluator is then to be paid up to 50% of the predetermined pay rate
In cases where the store is not open due to renovation, location change, inventory check or permanent closure:
- The Store Performance Evaluator is required to inform the Albatross Global Solutions Coordinator immediately following the visit
- The Store Performance Evaluator is not obliged to fill in the brand questionnaire but may be obliged to fill in a shorter [misfire] questionnaire.
- The Sales Performance Evaluator is then to be paid up to 50% of the predetermined pay rate
In cases where Albatross Global Solutions has agreed to pay additional fees to the Store Performance Evaluator, which include but are not limited to: transportation fees, referral fees, additional compensation, etc., all additional fees must be confirmed prior to the scheduled date of visit. In cases where proof of additional fees is to be provided by the Store Performance Evaluator, i.e. transportation fees:
- Without such receipt, Albatross Global Solutions is not obliged to reimburse such additional fees
- The Store Performance Evaluator is required to upload along with the mandatory brand proof of visit a copy of the transportation receipt
The payment should occur within 45 days after the mission has been satisfactorily completed by the Store Performance Evaluator, and if the Store Performance Evaluator has included all the necessary payment information in their Albatross Global Solutions Profile in order to receive said payment. In cases where the Store Performance Evaluator does not have the payment information included in the Albatross Global Solutions Profile on the date of questionnaire submission, and/or the uploaded PayPal ID or information necessary to send payment is wrong, misspelled, expired, or invalid for any such reason, Albatross Global Solutions is not held responsible for any delay in payment nor if a payment exceeds more than 45 days. In cases where the Store Performance Evaluator does not claim the sent payment within 6 months of sent date, Albatross Global Solutions is not obligated to resend it, and the payment is to be considered void.
Albatross Global Solutions is committed to using PayPal as its standard method of payment. The Store Performance Evaluator is required to receive payment via PayPal unless living in a country where PayPal is not available and that allows payments to be transferred to a local bank account and/or receive the money transfer via local check that can be cashed and/or deposited at his/her local bank.