Albatross Global Solutions | Store Performance Evaluators for premium and luxury brands

Albatross Asia

Article 1 : Object

Albatross Global Solutions has appointed you to act as an independent contractor, otherwise referred to as, Store Performance Evaluator, or SPE, to survey designated locations that include but are not limited to stores, counters, hotels, restaurants or showrooms hereafter referred as the The Store Performance Evaluator will visit the designated stores and act as a standard customer. The Store Performance Evaluator will follow a pre-set scenario, record the conversation between the Sales Advisor that assists the Store Performance Evaluator and him/herself on an MP3 player (if indicated prior to the scheduled mission date by a member of the Albatross Global Solutions' staff [in countries and states where it is permissible]) and provide feedback on what the Store Performance Evaluator saw, heard and experienced by filling out a pre-designed questionnaire both by hand as well as online. The aim of this mission is to: - evaluate the customer service level - evaluate the compliance to brand guidelines - measure the brand advocacy. Such surveys are to be carried out in the designated stores within a set time frame which will be communicated by Albatross Global Solutions prior to entering the store on the scheduled date of visit. As an independent contractor, no Store Performance Evaluator is guaranteed missions or that a mission will be available at the time of electronically signing this Agreement.

Article 2 : Albatross Global Solutions Obligations

Albatross Global Solutions will train the Store Performance Evaluator in order to enable the Store Performance Evaluator to fulfill the mission. Albatross Global Solutions commits to providing all Store Performance Evaluators who have filled out and passed the General Certification with a score of 90% or above (prior to performing the selected visit), the opportunity to make a request for visits in the area(s) in which Albatross Global Solutions coordinates visits. If a Store Performance Evaluator is selected to perform a visit, Albatross Global Solutions will provide the following:

  • 1 "visit scenario" to review the actions that must be performed during the visit (including but not limited to the questions, the objections and the product to target )
  • In the instance, Albatross Global Solutions asks the Store Performance Evaluator to target a specific Sales, Beauty or Fashion Advisor, Albatross Global Solutions will provide the picture, time schedule and/or name of the targeted Advisor if need be .
  • Access to a URL directing to the training presentation.
  • Authorization to access www.albatrossonline.com web-site

Article 3 : The Store Performance Evaluator Obligations

The Store Performance Evaluator must:

  • Register on www.albatrossonline.com and receive the unique username and password
  • Provide true and faithful information in the profile that includes a photo or copy of a valid photo identification document
  • Access and participate in the Albatross Welcome Package, and pass the designated General Certification assigned to the Store Performance Evaluator login with a score of 90% or higher, which are both designed to provide the standard guidelines to the Albatross Global Solutions Store Performance Evaluator program
  • Make a request(s) for visits providing the planned date of visit completion
  • Communicate in a timely and efficient manner with the designated Albatross Global Solutions mission Coordinator
  • Access and participate in the training program and pass the designated Brand Certification with a score of 95% or higher prior to visiting the designated store
  • Understand and learn the scenario, visit flow, any mandatory visit elements and open questions
  • Read and understand the mission questionnaire
  • Print the mission questionnaire from www.albatrossonline.com
  • Visit the store at the assigned location and timing as confirmed by his/her Albatross Global Solutions designated Coordinator
  • Perform the visit according to the sales scenario, respecting timing, location and guidelines (such as asking the required questions and objections)
  • Record the entire visit with a MP3 Player or smart phone, if the visit requires a recording (in countries and states where it is permissible)
  • Fill out the printed paper questionnaire within 15 minutes after the store visit
  • Provide detailed explanations and extensive comments to justify each answer using proper spelling, punctuation and grammar in the questionnaire's designated language. We expect professional commentary and a real commitment when filling out the online surveys
  • Submit the questionnaire online at www.albatrossonline.com within 24 hours after the visit
  • Answer any questions and/or inquiries from Albatross Global Solutions staff regarding the surveys which may be up to three months after the date of the visit
  • Give back all documents and materials provided as per Article 2 to Albatross Global Solutions if requested by a member of staff
  • Respect the deadline
  • Inform the Albatross Global Solutions Coordinator if unable to perform the visit on the scheduled date. Under no circumstances can the Store Performance Evaluator change the date/time of the visit or allow another person to perform the visit in question of his/her behalf without receiving confirmation from the designated Albatross Global Solutions Coordinator prior to the scheduled visit date
  • In situations that the targeted product and/or the target Beauty, Sales or Fashion Advisor is not in the designated store during the scheduled visit date, the Store Performance Evaluator must follow the instructions provided by the designated Albatross Global Solutions Coordinator and fill out a shorter [misfire] questionnaire online
  • In the event that the designated store is closed due: to renovations, location change, inventory checks or permanent closure; the Store Performance Evaluator is required to inform the designated Albatross Global Solutions Coordinator and fill out a shorter [misfire] questionnaire instead of submitting the questionnaire.A photo of the store notice is required to be uploaded along with the shorter [misfire] questionnaire
  • The Store Performance Evaluator commits to never revealing him/herself to the Sales, Beauty or Fashion Advisor before, during or after the visit completion

Article 4 : MP3 Recording Policy and Limitations

As part of its internal quality procedure, for some visits, Albatross Global Solutions requires that the Store Performance Evaluator record the visit with an audio recording device such as a phone, mp3 recorder, etc. (in countries and states where it is permissible) and to upload this file on Albatross Global Solutions' secured website. It is Albatross Global Solutions' commitment to strictly control the usage of this recording and use it for internal purposes only; therefore it is not to be shared it with the client under normal conditions. However, if a serious issue was to be raised by the client, Albatross Global Solutions' team and the client would meet to listen to the recording, but the recording would not be transferred to the possession of the client. It is to be remembered that such a recording is being made in a professional environment with a professional sales person. Discussion that takes place between the two parties should not contain any private matters and shall remain strictly professional. Consequently, there is no invasion of privacy due to the nature of the conversation, the place where this discussion occurs, and due to the internal usage of this recording by Albatross Global Solutions. Albatross Global Solutions commits to deleting this recording within 3 months after the survey date.

Article 5 : Compensation for the Mission and Payment Stipulations

The Store Performance Evaluator will receive a compensation that will vary depending on the complexity of the mission and will be communicated to the Store Performance Evaluator before the training. The Store Performance Evaluator also has the opportunity to earn up to a 30% quality bonus. For example, if the compensation is 70, the quality bonus would account for up to 30 making the possible compensation up to 100. If you perform properly, you will receive 100. The reasons for which the Store Performance Evaluator would not receive the 30% quality bonus from the communicated pay rate include but are not limited to the following

  • The quality of comments did not fulfill the Albatross Global Solutions' standard of being detailed and extensive
  • The comments provided by the Store Performance Evaluator were not in full and/or complete sentences using the correct punctuation and/or grammar in the designated language of the questionnaire
  • The Store Performance Evaluator did not provide additional information when the survey was returned due to insufficient or low quality comments
  • The survey is not submitted online within 24 hours with the necessary and communicated proof of visit
  • The recording was not submitted within 24 hours online or to the designated email address that is communicated to the Store Performance Evaluator prior to the scheduled visit date either by the Albatross Global Solutions Coordinator or that which is provided in the mission training materials
  • The Store Performance Evaluator did not supply the paper questionnaire when asked by a member of Albatross Global Solutions' staff up to three months after the date of visit in question
  • The Store Performance Evaluator did not pass either the General Certification or the Brand Certification, or both, prior to performing the visit

Albatross Global Solutions withholds the right to deny the Store Performance Evaluator 100% of the visit compensation for reasons that include, but are not limited to the following:

  • There is no recording provided when required
  • The recording does not last the predetermined visit length communicated in the brand training material and/or by the Albatross Global Solutions Coordinator
  • The recording is not audible or cuts out at any part of the visit
  • The Store Performance Evaluator performed the wrong scenario and/or targeted the wrong product deviating from the communicated scenario and/or target product provided in the brand training material and/or by the Albatross Global Solutions Coordinator
  • The Store Performance Evaluator performed the visit at the wrong store deviating from the communicated store provided in the mission questionnaire and/or by the Albatross Global Solutions Coordinator
  • The Store Performance Evaluator performed the visit on the wrong date and/or in the wrong timeframe deviating from the communicated date and/or time provided in the brand training material and/or by the Albatross Global Solutions' Coordinator
  • The Store Performance Evaluator provides proof of visit that is not amongst the list of acceptable proof of visit(s) which is to be clarified in the brand training material and/or by the Albatross Global Solutions Coordinator prior to the scheduled date of visit
  • The Store Performance Evaluator is proven to have falsified any of the documents, including but not limited to questionnaire answers, recordings and/or proof of visit(s)
  • The Store Performance Evaluator is exposed as a Store Performance Evaluator at any point of the visit by a member of the staff at the store in question, both intentionally and unintentionally
  • The Store Performance Evaluator allows another person(s) to perform his/her visit
  • In cases where the Store Performance Evaluator is required to make a purchase and does not provide the purchase receipt required in order to proceed with the purchase reimbursement
  • In cases where the Store Performance Evaluator is required to make a purchase and does not provide the purchase receipt with the correct time, date, store and/or targeted purchase item, all of which are to be communicated to the Store Performance Evaluator prior to the date of visit in the brand training material and/or by the Albatross Global Solutions Coordinator
  • In cases when the mission is cancelled by Albatross Global Solutions prior to the Store Performance Evaluator entering the store, even if he/she has already passed the General Certification and the mission certification

In cases where it is proven by Albatross Global Solutions that information found on the Store Performance Evaluator profile is untrue, including but not limited to age, income, sex, nationality, languages spoken, etc., will result in immediate deactivation of the Store Performance Evaluator's account and all pending payments to be cancelled.

In cases where the targeted Sales, Beauty or Fashion Advisor is not at the designated store during the pre-confirmed date and time, and the Store Performance Evaluator has waited at the store for the length of time the Albatross Global Solutions Coordinator set prior to the visit:

  • The Store Performance Evaluator is required to inform the Albatross Global Solutions Coordinator immediately following the visit
  • The Store Performance Evaluator will not be obliged to fill in the brand questionnaire but may be obliged to fill in a shorter [misfire] questionnaire
  • The Sales Performance Evaluator is then to be paid up to 50% of the predetermined pay rate

In cases where the specified target item is not available at the store as determined by the Albatross Global Solutions Coordinator and/or the brand briefing:

  • The Store Performance Evaluator is required to inform the Albatross Global Solutions Coordinator immediately following the visit
  • The Store Performance Evaluator is not obliged to fill in the brand questionnaire but may be obliged to fill in a shorter [misfire] questionnaire
  • The Sales Performance Evaluator is then to be paid up to 50% of the predetermined pay rate

In cases where the store is not open due to renovation, location change, inventory check or permanent closure:

  • The Store Performance Evaluator is required to inform the Albatross Global Solutions Coordinator immediately following the visit
  • The Store Performance Evaluator is not obliged to fill in the brand questionnaire but may be obliged to fill in a shorter [misfire] questionnaire.
  • The Sales Performance Evaluator is then to be paid up to 50% of the predetermined pay rate

In cases where Albatross Global Solutions has agreed to pay additional fees to the Store Performance Evaluator, which include but are not limited to: transportation fees, referral fees, additional compensation, etc., all additional fees must be confirmed prior to the scheduled date of visit. In cases where proof of additional fees is to be provided by the Store Performance Evaluator, i.e. transportation fees:

  • Without such receipt, Albatross Global Solutions is not obliged to reimburse such additional fees
  • The Store Performance Evaluator is required to upload along with the mandatory brand proof of visit a copy of the transportation receipt

The payment should occur within 45 days after the mission has been satisfactorily completed by the Store Performance Evaluator, and if the Store Performance Evaluator has included all the necessary payment information in their Albatross Global Solutions Profile in order to receive said payment. In cases where the Store Performance Evaluator does not have the payment information included in the Albatross Global Solutions Profile on the date of questionnaire submission, and/or the uploaded PayPal ID or information necessary to send payment is wrong, misspelled, expired, or invalid for any such reason, Albatross Global Solutions is not held responsible for any delay in payment nor if a payment exceeds more than 45 days. In cases where the Store Performance Evaluator does not claim the sent payment within 6 months of sent date, Albatross Global Solutions is not obligated to resend it, and the payment is to be considered void.

Albatross Global Solutions is committed to using PayPal as its standard method of payment. The Store Performance Evaluator is required to receive payment via PayPal unless living in a country where PayPal is not available and that allows payments to be transferred to a local bank account and/or receive the money transfer via local check that can be cashed and/or deposited at his/her local bank.

Article 6 : The Store Performance Evaluator Confidentiality Obligations

The Store Performance Evaluator, by working with Albatross Global Solutions, agrees to give reliable and true information, to remain anonymous not divulge or make use of any information gathered during the course of a mission. The Store Performance Evaluator also agrees not to accept any gifts, money or any advantages from the staff of the store that is being visited and/or from the company managing store. The Store Performance Evaluator agrees at the end of the mission, to return all the tools, documents and materials that were provided to perform the mission. Henceforth the Store Performance Evaluator is forbidden to retain any materials, tools or documents for whatever the reason. All material remains the exclusive propriety of Albatross Global Solutions. Failing to comply with any of these clauses shall bring serious fault with all driven legal consequences.

Article 7 : Miscellaneous Albatross Global Solutions

If the Store Performance Evaluator does not comply with set obligations as stated in Article 3 and Article 6, Albatross Global Solutions has the right to cancel such agreement by email. In case one or more of the above articles were to be declared illegal, the rest of the articles and the contract will remain in effect. In case of dispute, the parties shall try to reach a mutual and amicable agreement. If such agreement cannot be reached, a local court in a city where Albatross Global Solutions has its regional headquarters will handle the case.